Frequently Asked Questions

Booking with us is simple and secure:

1. Browse our properties and select your preferred accommodation
2. Check availability by contacting us with your travel dates
3. Complete the booking form with your details and requirements
4. Receive confirmation and payment instructions via email
5. Pay securely using e-transfer (for Canadian guests) or other arrangements
6. Receive your check-in details 24-48 hours before arrival

We respond to all inquiries within 2 hours to confirm availability and pricing.

We recommend booking as early as possible, especially for:

• Peak seasons: Summer months (June-August), ski season (December-March)
• Popular destinations: Banff, Whistler, Toronto during events
• Long weekends: Canadian holidays and festival periods
• Large groups: Properties accommodating 6+ guests fill up quickly

However, we also welcome last-minute bookings and will do our best to accommodate your needs with available properties.

Note: Specific cancellation terms may vary by property and season. Full details will be provided with your booking confirmation.

E-transfer is our preferred method for Canadian guests - it's instant, secure, and has no additional fees!

Yes, we require a refundable security deposit for all bookings:

• Studio/1-bedroom: $200 CAD
• 2-3 bedrooms: $300 CAD
• 4+ bedrooms: $500 CAD
• Luxury properties: $750 CAD

Pet policies vary by property:

Always confirm pet policy during booking. Service animals are welcome at all properties.

We provide 24/7 guest support through multiple channels:

We also provide a detailed property guide with local recommendations, WiFi passwords, and emergency contacts upon check-in.

We maintain the highest cleaning standards:

All cleaning staff are trained in hospitality-grade cleaning protocols and use professional-grade cleaning products.

Yes, all properties are equipped with essential safety features: